Walk around the Sandos, explore the grounds. Should we reconsider changing to s better room), Hey there, Elaine, we can’t be sure of the exact room that you are staying in, we advise that you check with the hotel or the people you booked with directly. It’s a pleasure Scott! . I would put in a request for a higher floor, but just keep in mind that this depends what room category you booked (the penthouse will automatically be top floor). It is separated into different sections for different preferences and budgets. Check your inbox Have an awesome weekend! If you book the select club, you have access to the rest of the resort AND an exclusive beach club with waiter service and a few other perks. We even saw monkeys! The Sandos Caracol has almost 1,000 rooms. Review of Sandos Caracol Eco Resort Reviewed June 25, 2019 Malena at the reception desk provided incredible guest service! The sea is turquoise, the water is clear, but expect a few rocks here and there. Also how can I view the room service menu? Not sure who dropped the ball when but I’d just head back and ask to speak to a concierge. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. We look forward to welcoming you back at your earliest convenience. Kids Club, Baby Club, Teens Club, sports bar, water sports, water slides… You name it, Sandos Caracol beach resort has it. Hello, I’ve seen a lot of varying reviews about the food and the beach and I was wondering if you can clear this up for me. It is easy on your pocketbook, offers a LOT of bang for your buck, and is a fabulous family-friendly resort with a ton of activities for kids. How far is the Sandos caracal from the main city market. They do not provide bottles of water in the rooms, but instead a garrafon (large jug). GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. Overview Sandos Caracol Eco Experience Resort is an all-inclusive Hotel in Playa del Carmen, located on a beautiful white sandy beach in Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. The service was touch and go. The kids were happy. The property is divided into adults-only and family-friendly sections, meaning that some rooms and restaurants, and a pool, are free of kids. Sandos Caracol offers a variety of activities for guests of all ages. Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,708 traveler reviews, 21,760 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #41 of 270 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. The next ‘jump’ was for kids I would say 6-8 (based on height) with 3 larger slides. There were such details such the mini limousine, the minister that spoke Portuguese that will make this moment unforgettable! They have been modernized as eco-rooms using solar panels. I hope that helps. I would say that anyone 7 and under could enjoy this area and the parents appreciated it just as much. Book Sandos Caracol Eco Resort, Riviera Maya on Tripadvisor: See 20,743 traveller reviews, 21,832 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #59 of 280 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. They are villas with 3 floors and 12 rooms each. Own or manage this property? Well, Sandos has what they call a vacation club, or membership. It was incredible. I’ve done many hotel reviews and Sandos Caracol has my vote. A percentage of the rooms have been redone to be more energy efficient. Sandos Caracol Eco Resort & Spa does a lot of things differently from its upper-middle-range, beachfront, all-inclusive competitors. Concierge service arranged dinner, Hi LVworldTraveler, Thank You for having taken the time to share with us your comments and opinions of your stay with us at Sandos Caracol Eco Resort. Food options were limited, due to capacity, and meals were tasteless and buffets cold. However, the Sandos Caracol is going through a massive refurb so it is likely you will receive a modern and refurbed room. How to Choose a Good Tequila 2021, Your Ultimate Guide to Hard Rock Riviera Maya Weddings (2020), list of job opportunities in Playa del Carmen. We went in once. The resort was so beautiful, the staff were wonderful and they are really taking the pandemic seriously! We have lots of exciting accommodation options to suit the needs of all travelers looking for an unforgettable Riviera Maya all-inclusive vacation. On other sites I have read guest reviews that state the property may be going downhill. Thanks for getting in touch The Sandos Caracol is an awesome resort 4* for families. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. It seems you know the layout of the resort quite well. This is the version of our website addressed to speakers of English in the United States. The cleaning products used are toxic and they were even used on the waterslides as the children were around. We look forward to welcoming you back at your earliest convenience. They have options for compostable waste, areas for recycling, and provide reusable glasses rather than the disposable ones. These rooms are closest to the beach. We live in an area where recycling is still not the norm, and where Styrofoam and plastic are rampant. Check-In was a little slow, but as we checked in after 3pm, went smoothly. Just my husband and I are going next week. Always at your Service! Do you have questions about the Sandos Caracol resort? Our group (10) used 4 rooms. The resort is located on a wide stretch of white sand beach. Warren B Web Relations Manager Sandos Caracol Eco Resort, I spent a week here a few years ago and enjoyed a great time with the many available activities, good food, service etc. I’ll get into the different areas in a moment, but my main point is this: GET ready to walk. It is an amazing option for a destination wedding, with different room categories for your different guests and offers really original options for the ceremony, such as by the cenote. Always at your service! All in all, they are easily one of the most eco-friendly hotels in Playa del Carmen. The entertainment staff was so friendly and fun! Thanks for the immediate response! Keep your eyes peels for the Monkeys!!!! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Your guest services representative will sit you down and go over the map of the resort and its services. It had a variety of food that was pretty decent. Where do I begin!?!? Not only are the rooms and area for 18+, but you’ll also have special access to an adults-only pool and one restaurant in this area. I love the fact that that site is spread out. One of our amazing Travel Specialists will contact you shortly, with information the The Sandos Caracol and it’s room types and locations . I've stayed at many all-inclusives in my life, and this is lowest on my list. But perhaps something more romantic such as the Blue Diamond, or El Dorado would work better? The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Very sorry to hear your frustration Annie. Book Sandos Caracol Eco Resort, Mexico on Tripadvisor: See 20,765 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. Behold, my honest review of the Sandos Caracol Eco Resort in the Riviera Maya! Sandos Caracol Eco Resort, Riviera Maya: See 20,771 traveller reviews, 21,891 user photos and best deals for Sandos Caracol Eco Resort, ranked #67 of 282 Riviera Maya hotels, rated 4.5 of 5 at Tripadvisor. Your email address will not be published. Any help would be greatly appreciated and would possibly prompt me to come back? For an adult only vacation check out our Select Club exclusively for people who are aged 18 and above. Mexico is not the U.S., especially in the earlier hours. I’ve asked all this several times at the front they said they would send all this info to the room and I never received it!!! They also have a kind of petting zoo area with donkeys, chickens, and a few pigs. Are those room nice and remodeled, I heard they are the oldest on the property . what would be the best mode of transport for a family of 4? Our family love it and our friends and family that couldn’t be there but also could enjoy trough social midia and we’re amazed as well, Hi Fabricio, Thanks for having taken the time to share your comments and opinions of your Destination Wedding stay with us at Sandos Caracol Eco Resort. Always at your service! Would absolutely go back! Feel free to contact our Travel Specialists today. She presented more than one alternative and the answer was never “No, you can’t” and it was the contrary: “I will see what can I do for you”. in Riviera Maya Rated 4 stars , Your email address will not be published. Reservations were easy. We are very sorry to hear that your experience was so very different from previous years. The sinkholes come in many shapes and sizes, and most tourists do pay for at least one visit to a cenote. We had such a fun trip! Hi Sarah, nice blog… I just booked a double room at Sandos Caracol in the adults only select club area, would you know of a room number that I can request, off the ground floor and with nice views, PS we love the animals too. The Sandos Caracol is a series of 62 three-story buildings to make up 781 rooms. The Sandos Caracol Eco Resort is 2 mi from the Church of Guadalupe and a 45-minute drive from Cancún Airport. Page 2. When its regarding food choices with wedding packages does this resort offer gluten free vegan options? The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. Browse Venue prices, photos and 174 reviews, with a rating of 4.8 out of 5. thanks again for your informative post, Thank you for getting in touch! Read the latest reviews for Sandos Caracol Eco Resort in Cancun, MX on WeddingWire. There are animals everywhere! If you like compact resorts, Sandos Caracol is NOT for you. This resort provides a wonderful environment where you are immersed in nature, surrounded by wildlife and beautiful lush landscapes. Want prices and info to see if it works for your family? We would love a ground floor room with a garden setting where we could sit out at night (with mosquito repellant of course) but not too far from amenities (food or water park or beach) Any ideas? Well, we played ping pong and pool, played beach sports together, tennis, went for a bike ride, snorkeled, and even headed out to sea on a kayak……. Not really my cup of tea, but I was impressed that the other wildlife was left to be. One of the top attractions in Playa del Carmen and the Riviera Maya are the cenotes. Choose between fully furnished spacious villas, and up to 5 different family room options ranging from standard rooms to breath-taking penthouse suites. Warren B Web Relations Manager Sandos Caracol Eco Resort, My family (3 generations) visited between Christmas and New Years. It can be called any fancy name they want, it is timeshare and you will be there half a day if you decide to accept. Clean and staff wore masks as well as all guests when in restaurant and buffet. The Gran Coral Golf Riviera Maya is located within the same estate as the Sandos. Where Can I Get a COVID Test in Cancun & The Riviera Maya? It might be easier to wait there for 5 minutes until they arrive . We recently got married at Sandos Caracol Eco Resort during this crazy time. The water, however, was rocky. Always at your Service! There's a water park, Thank You Ankiseth for having taken the time to share with us your comments and opinions of your stay with us at Sandos Caracol Eco Resort. Nothing gives you a wow moment like seeing a wild monkey up close. Thanks. Check them out below. For the most part, the staff was friendly and available but it was spotty at times in the buffet and the front desk seemed to always be short staffed and busy regardless of the time of day. Can I get a list of the activities and shows with times? They have left the vegetation and wildlife in the area unharmed. Hello, Thanks for the great review. GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. caracol beach, sandos caracol eco hotel, sandos caracol beach resort spa, sandos select club, sandos caracol mexico, hotel sandos caracol eco, caracol village hotel playa del carmen, sandos caracol beach & spa mayan riviera, sandos caracol resort, sandos caracol riviera maya, sandos caracol playa del carmen, Carretera Puerto Juarez-Chetumal Km. There are more places to choose from in the Playa del Carmen area. Hi Lena, Thank you! Our Honest Review (2021), It’s National Tequila Day! Warren B Web Relations Manager Sandos Caracol Eco Resort. I visited around 3 months ago and I wasn’t aware it was under new management. If you need to speak to one of our travel advisors please email us at customercare@playadelcarmen.com ASAP. This did not seem to stop anyone from swimming. Entertainment at night was also great. Family of four kids 10 and 13 We are also considering the Riu so if you have a comparative view that would be great. Once you are past that height, you move on to the even bigger ones which had as many adults as kids. We’ve all heard of timeshare and most of us cringe upon even hearing the word. You check in at the front desk and are directed to guest services. Since then, Sandos Caracol has added two new areas with bigger water slides. We also wanted to explore some spectacular cenotes which might be a little farther from this hotel. Hey Lauren, yes there is plenty soft sand to enjoy. Warren B Web Relations Manager Sandos Caracol Eco Resort, Tripadvisor Plus Subscription Terms & Conditions, Iberostar Hotels & Resorts in Playa del Carmen, Barcelo Hotels & Resorts in Playa del Carmen, Playa del Carmen Hotels with Free Parking, Adults Only and Adult Friendly Resorts Playa del Carmen, All Inclusive Resorts in Playa del Carmen, Hotels with Complimentary Breakfast in Playa del Carmen, Hotels With Entertainment in Playa del Carmen, Hotels near Vassa Spa at Azul Beach Reosrt The Fives, Hotels near Wayak Spa at Viceroy Riviera Maya, Hotels near Tequileria El Rincon Ranchero. There was always chairs available. None of this is extra to the package that you pay for when you purchase your accommodation. And how is the sand on the beach itself? • Eco Family Suite (2 Adults + 3 Children) • Stayed 7 nights • Submitted from a mobile device The one thing was the beach, it was very rocky. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. You must book this category to gain access. The ones in the 70’s are closer to the lobby and some have views of the parking lot. We are 60 years ildbooked penthouse select club adult only. GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. Bring water shoes. Any input will be appreciated. Hi, thank you for your kind words! She accommodated us very efficiently and was extremely friendly. I am glad you enjoyed the blog. Now I have one word for to describe the wedding and wedding staff and that is PHENOMENAL! Rest assured that we will share your praises of Diana Palomino with her and the Wedding Dept. It’s around 15 minutes in a taxi from the hotel. They also have access to the Select Club areas, which is a bonus. Any word on how recent you can vouge for this would be appreciated. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. I was happy. It is actually quite informative, and if you want to make the most of your time there, it’s a great intro to what’s available. There is very little info and help for first timers around here!!! Here at Sandos Caracol Eco Resort, you can swim in the crystal-clear waters of a ancient jungle cenote,… Always at your service! It’s got a great jungle atmosphere with a real cenote you can swim in and plenty of wild life around.The hotel and rooms are not modern but you can’t beat the wildlife atmosphere of the place and the awesome selection of entertainment in the hotel for the family. Sandos Caracol Eco Resort, Playa del Carmen: 20,771 Hotel Reviews, 21,891 traveller photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 … Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,708 traveler reviews, 21,676 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #40 of 265 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. Thanks. Customer service went bad after this. She totally understood our necessity and limited budget. But then again, I never went hungry . I was also wondering how recent you’re trip was because one review said it’s under new management and not as good as it used to be. Hello, I am currently staying here at the resort in playa del Carmen, can someone help me make reservations at the Japanese restaurant and how do I get in the Brazilian steak house with kids? Please see our partners for more details. The result is dense vegetation that is extremely lush and tropical. Ratings: Staff [6.4] - Cleanliness [7.3] - Location [6.7] One of the best parts is that I get to stay in the hotels that PlayaDelCarmen.com offers. Before considering this hotel for your next vacation I’ve listed out 5 things you should know before booking. Select Club area is from building 58 through until building 73. One of my favorite things to do with my son is play games. Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,764 traveller reviews, 21,886 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. The Select Club offers a stylish swimming pool, adults only beach section, jacuzzi area, 24-hour room service, à la carte pool-side restaurant, beach club, exclusive check-in lounge, and more. We did not use the a la carte restaurants so much (we really like buffets!). Sandos Caracol Beach Resort Review The Sandos Caracol Beach Resort is an all-inclusive deluxe 5-star hotel located in the heart of the the Riviera Maya. Thanks for this post, it confirmed everything we were wondering about this resort. Book Sandos Caracol Eco Resort, Riviera Maya on Tripadvisor: See 20,811 traveller reviews, 21,825 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #42 of 270 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Thank you! I hope that helps. Book Sandos Caracol Eco Resort, Mexico on Tripadvisor: See 20,769 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #66 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. Is the rockiness of the beach constant or is there some soft sand? The beach is long (you can walk for miles) and wide and white. As much as they are ahead of the other resorts, they can still make improvements. Now the hotel does do everything possible to combat them, including regular fumigation and offering free biodegradable mosquito repellent in many areas of the resort. Buildings 58 – 68 will have varying jungle views. From my visit, I really enjoyed the place and found it to be as an enjoyable experience as ever. Manager ! Watch out. Water shoes are a must. They’re big and beautiful! It is easy on your pocketbook, offers a LOT of bang for your buck, and is a fabulous family-friendly resort with a ton of activities for kids. The family section buildings are spread throughout the grounds. There is a serious lack of education when it comes to sustainability here. There is also an adult's only section which includes adult’s only facilities and exclusive areas. Also which restaurant was the best and hardest to get a voucher for, going to try and request via email before we arrive, heard it could be done. Specialties: Immerse yourself in nature and ancient Maya history at our truly unique all inclusive resort in Playa del Carmen, Mexico. What the representative also does is slip in all the key questions during this intro to see if you ‘qualify’ for a timeshare presentation (marital status, do you have a credit card, occupation, etc.). For my Sandos Caracol Eco resort, your “ home away from home ” in Riviera! So very different from previous years it to be more energy efficient for at least one visit to concierge... Wildlife on the waterslides as the children were around want to be upon even hearing the word pay., chickens, and meals were tasteless and buffets cold guest services will... All-Inclusive competitors asking you for getting in touch the Sandos Caracol has my vote food choices with packages... All day, the minister that spoke Portuguese that will make this unforgettable! Relations Manager Sandos Caracol Eco resort has many excellent room options ranging from standard to. 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